Last Updated: January 2026

CasinoCasino Privacy Policy

Your personal information is extremely important to us. This page explains in detail how we collect, use, and protect your data.

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SSL Encryption

Every transaction and piece of personal information is fully secured using 256-bit SSL encryption technology.

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Never Sold to Third Parties

CasinoCasino never sells your personal data to advertisers or third parties. Your data belongs to you alone.

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Your Rights

You can view, correct, or request deletion of your stored data at any time.

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Secure Storage

All personal data is stored on secure servers, with multiple layers of protection in place to prevent unauthorised access.

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Cookie Controls

You have full control over which types of cookies you allow. You can disable non-essential cookies at any time.

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Transparent Policy

Every section of our privacy policy is written in plain, easy-to-understand language so you always know how your information is being used.

CasinoCasino takes your privacy seriously. This Privacy Policy explains what information we collect, why we collect it, and how we keep it safe.

1 Introduction & Scope

CasinoCasino (casinocasino.im) has established this Privacy Policy so you can clearly understand how your personal information is handled. This policy applies to our website, mobile app, and all associated services.

By using our platform, you agree to this Privacy Policy. If you do not agree, please refrain from using our services and contact the support team.

Your trust is our foundation. CasinoCasino believes that protecting personal information is a fundamental right. That's why we follow international data protection standards and never misuse your data.

2 What Information We Collect

CasinoCasino only collects information that is necessary for providing our services and meeting legal obligations. A full breakdown of the data we collect is provided below:

Data Type Example Reason for Collection
Identity Information Name, date of birth, national ID KYC Verification & Age Confirmation
Contact Information Email address, phone number, physical address Account Management & Support
Financial Information Payment methods, transaction history Payment Processing & Fraud Prevention
Usage Data Game history, session duration, preferences Service Improvement & Personalization
Technical Information IP address, device information, browser Security & Technical Support

Some information is provided by you voluntarily (such as during registration), while other information is collected automatically (such as browsing data). Automatic data collection is covered in detail in the Cookie Policy section.

3 Purpose of Data Use

CasinoCasino uses your information solely for the purposes listed below. Your consent will be obtained before any additional use:

  • Account Management: For registration, login, password recovery, and account security.
  • Service Delivery: For gaming services, payment processing, and technical support.
  • KYC & Legal Compliance: For age verification, identity confirmation, and anti-money laundering compliance.
  • Contact: For important updates, transaction confirmations, and customer support.
  • Service Improvement: For analysing user experience and improving the platform.
  • Responsible Gaming: To identify unusual gaming patterns and provide assistance where needed.
  • Fraud Prevention: To detect and prevent suspicious activity.
Your information is never shared with third parties for marketing or advertising purposes. If you'd rather not receive promotional emails, you can unsubscribe at any time.

4 Data Sharing & Disclosure

CasinoCasino does not sell or rent your personal information to third parties. However, your data may be shared in the following limited circumstances:

  • Payment Processors: Necessary information is shared with payment gateways to process transactions. These parties operate under their own privacy policies.
  • Technology Partners: Limited data is shared with technology service providers to operate the platform, and they are bound by strict confidentiality agreements.
  • Legal Requirements: We may be required to disclose information in response to a court order or a lawful request from law enforcement agencies.
  • Licensing Authority: Specific information may be shared with regulatory authorities upon request in connection with gaming license compliance.
All third parties with whom data is shared are required to meet our data protection standards. Under no circumstances is data shared for advertising or marketing purposes.

5 Cookie Policy

CasinoCasino uses cookies on its website. Cookies are small text files stored in your browser that help enhance your experience.

Types of cookies we use:

  • Essential Cookies: Essential for login sessions and security. These cannot be disabled.
  • Functional Cookies: To remember your preferences, such as language or theme settings.
  • Analytics Cookies: Collects statistical data to help us understand how the website is used.
  • Performance Cookies: Helps identify page load times and technical issues.

You can manage cookies through your browser settings. However, disabling essential cookies may cause some services to not function properly.

6 Data Retention Period

CasinoCasino retains your data only for as long as necessary. Even after account closure, certain information may be kept for a defined period due to legal obligations:

Data Type Retention Period
Account & Identity Information 5 years after account closure
Financial Transaction Records 7 years after account closure
Gaming History 3 years after account closure
Support Conversations 2 years after account closure
Cookies & Browsing Data End of session or up to 1 year

Once the retention period expires, data is securely deleted or anonymised in a way that makes identification no longer possible.

7 Your Data Rights

CasinoCasino gives you full control over your data. Your rights are detailed below:

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Right of Access

You may request to view any personal information we hold about you.

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Right to Rectification

You may request corrections to any inaccurate or incomplete information.

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Right to Erasure

Under certain circumstances, you may request that your data be deleted.

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Right to Restrict Processing

You can restrict the processing of your data for specific purposes.

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Data Portability

The ability to export your data in a structured, portable format.

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Right to Object

You may object to your data being used for specific purposes.

To exercise any of these rights, email us at support@casinocasino.im or reach out via live chat. All requests will be responded to within 30 days of receipt.

8 Child Protection

CasinoCasino strictly does not collect data from or provide services to anyone under the age of 18. Age is verified at registration, and additional proof may be requested in cases of suspicion.

If a parent or guardian believes their child has accidentally created an account, please notify our support team immediately. We will promptly close the account and delete all associated data.

Allowing anyone under 18 to use this platform is a legal offence. Keep your account credentials secure to protect minors in your household.

9 Security Measures

CasinoCasino uses industry-leading security measures to protect your data:

  • 256-bit SSL Encryption: Every data transmission is encrypted.
  • Two-Factor Authentication (2FA): An extra layer of security during login.
  • Firewall & DDoS Protection: Protection against server attacks.
  • Regular Security Audits: Regular security audits conducted by independent third-party experts.
  • Access Control: Only authorized personnel can access data on a need-to-know basis.
  • Data Backup: Regular data backups ensure your information remains safe and secure.

In the event of a security breach, affected users will be notified within 72 hours and immediate action will be taken.

10 Policy Updates

CasinoCasino may update this Privacy Policy from time to time. When changes are made, the "Last Updated" date at the top of the page will be revised, and significant changes will be communicated to your registered email address.

Continued use of the platform after any changes to this policy will be considered acceptance of the updated terms. We recommend revisiting this page from time to time to stay informed.

If you do not agree to the updated policy, please withdraw your balance and notify the support team before closing your account.

11 Contact & Complaints

For any privacy-related questions, complaints, or requests to exercise your rights, please get in touch with us:

  • Email: support@casinocasino.im
  • Live Chat: Click the chat button at the bottom right of the website
  • Support Hours: 7 days a week, 24 hours a day

Privacy requests will be responded to within 30 days of receipt. If a matter is complex and requires more time, you will be notified in advance.

When contacting us by email, please include your account username — but never share your password or full payment details.

This Privacy Policy was last updated in January 2026. CasinoCasino is committed to protecting your information.

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