CasinoCasino Terms & Conditions

1 Introduction & Scope

These Terms & Conditions form a legal agreement between the CasinoCasino platform and its users. "CasinoCasino", "we", and "our" refer to the casinocasino.im website and its affiliated entities. "User" and "you" refer to any individual who accesses or uses this platform.

These terms apply to all services available on casinocasino.im — including slots, Live Casino, Sports Betting, the mobile app, and promotional activities.

2 Account Registration & Verification

A valid account is required to use CasinoCasino's services. All information provided during registration must be accurate, complete, and up to date. Creating an account with false or misleading information is prohibited and may result in account termination.

Each person may only register one account. If multiple accounts belonging to the same individual are detected, all accounts will be closed and any balance may be forfeited.

• You must provide your legal name, date of birth, and valid contact details when creating an account.
• As part of KYC (Know Your Customer) verification, you may be asked to provide a copy of your national ID or passport.
• Withdrawals may be restricted until verification is complete.
• Users are responsible for keeping their own passwords secure.
• If you suspect a security breach on your account, contact the support team immediately.

3 Age & Eligibility Requirements

CasinoCasino's services are strictly for individuals aged 18 and above. If a minor is found using the platform, the account will be immediately closed and all transactions will be voided.

By registering, you confirm that you meet the age requirement. CasinoCasino may request proof of age at any time. Failure to cooperate with this verification process will result in account suspension.

4 Deposits, Withdrawals & Payments

CasinoCasino supports deposits and withdrawals via a range of payment methods, including bKash, Nagad, and Rocket. For full payment details, payments page See.

• Minimum deposit and withdrawal limits may vary depending on the payment method.
• Withdrawal requests are typically processed within 24 hours.
• Large withdrawals may be held until verification is complete.
• Withdrawals can only be processed via the same method used to make the deposit, for security purposes.
• Currency conversion is applied at the prevailing market rate where applicable.
• We reserve the right to request additional verification for any suspicious transactions.

Deposited funds may only be used for gaming purposes. If there is evidence of money laundering or illegal use, the account will be closed and the relevant authorities will be notified.

5 Bonus & Promotion Terms

CasinoCasino regularly offers a variety of bonuses and promotions. Each offer comes with its own terms, which can be found on the promotions page Details are provided below. The general bonus terms are as follows:

• Wagering Requirement: To withdraw bonus funds, the bonus amount must be wagered a set number of times (typically 20x–40x).
• Duration: Every bonus has an expiry date; any unused bonus will be forfeited once it expires.
• Multiple Bonuses: Multiple bonuses cannot be used simultaneously unless explicitly stated otherwise.
• Game Restrictions: Some bonuses are only valid for use on specific games.
• Maximum Bet: A maximum bet limit per wager may apply while a bonus is active.

6 Gaming Rules

All game outcomes on CasinoCasino are determined by a certified Random Number Generator (RNG). Results are never predetermined or controlled by any party.

• Every game has its own RTP (Return to Player) rate, which can be found in the game information.
• If a game is interrupted due to a technical issue, it will resume from the point at which it was interrupted.
• CasinoCasino is not liable for any losses resulting from internet connectivity issues.
• We reserve the right to recover any incorrect payout resulting from a software error.
• The dealer's decision is final in all Live Casino games.

Additional rules apply to Sports Betting. A separate policy governs the outcome of bets in the event of a cancellation or postponement.

7 Prohibited Activities

The following activities are strictly prohibited on CasinoCasino. Any such activity will result in account termination and forfeiture of any remaining balance:

• Creating multiple accounts or using another person's account.
• Abusing the bonus system or engaging in bonus arbitrage.
• Using software or hardware to gain an unfair advantage in any game.
• Money laundering or any illegal financial transactions.
• Intentionally exploiting any vulnerability or bug in the platform.
• Misconduct or threatening behavior toward other players or staff.
• Using a false identity or providing inaccurate information.

8 Account Closure & Suspension

CasinoCasino may suspend or permanently close an account without prior notice in the following circumstances:

• Violating any provision of these Terms & Conditions.
• If evidence of fraudulent activity is found.
• Registering with a false identity or incorrect age.
• Extended inactivity — typically 12 months.
• At the user's own request.

Before an account is closed, users will be given the opportunity to withdraw any verified balance — except in cases of rule violations. Users may also close their own account at any time.

9 Responsible Gaming Policy

CasinoCasino believes gaming should be a source of entertainment, not addiction. To support this, we provide a range of protective tools:

• Deposit limits: Set your own daily, weekly, or monthly deposit limits.
• Session break: Set break reminders at regular intervals.
• Self-Exclusion: Voluntarily lock your account for a set period of time.
• Reality Check: Receive regular reminders of how long you've been playing.

If you notice signs of a gaming addiction, please contact our Responsible Gaming visit the page or contact our support team.

10 Privacy & Data Protection

CasinoCasino maintains a separate Privacy Policy covering how we collect, store, and use your personal data. To learn more, Privacy Policy View page.

• Personal information is used solely for service delivery and legal compliance.
• Your information is never sold to third parties.
• All data is secured with 256-bit SSL encryption.
• Information may be disclosed in response to lawful requests from law enforcement authorities.

11 Dispute Resolution

If you have a complaint or dispute regarding CasinoCasino's services, please contact the support team first. Most issues are resolved within 24–48 hours.

How to file a complaint:

• Submit a detailed complaint via live chat or email at support@casinocasino.im.
• Please attach any relevant screenshots or supporting information to your complaint.
• The support team will provide an initial response within 48 hours.
• For complex disputes, the compliance team will reach out directly.

12 Changes to Terms & Contact

CasinoCasino may update these Terms & Conditions at any time. For significant changes, you will be notified at your registered email address at least 7 days in advance. Continued use of the platform after any changes takes effect constitutes acceptance of the updated terms.

For any questions or feedback, contact us at:

• Live Chat: Click the chat icon at the bottom right of the website
• Email: support@casinocasino.im
• Support hours: 24/7, 7 days a week